OUR TERMS


Important information concerning delivery options.


The mode of transporter by default is "Collection from the boutique". For any other mode of delivery, please choose the option which suits you. Any order requiring a delivery using other delivery methods and has been selected by means of the mode "Collection from the boutique" will need be treated a further time, and will require a second payment, to pay for the unpaid postal charges.


Thank you for taking into account this information when placing your order.


These conditions are agreed between:

Firstly: MAISON POUPEE CARTON with a capital of 7,000.00 Euros registered in Lyon in France under the following registration number: 513 447 755 RCS Lyon dated 07 July 2009.
Represented by its Owner Margaret Marchant Registered office: 2 Ampère Avenue 69370 Saint Didier au Mont d'Or.

All correspondence should be addressed to:

Maison Carton

2 Avenue Ampère

69370 Saint Didier au mont d'or
Telephone: +33 (0)9 51 65 16 81
Mobile: +33 (0)6 25 01 41 38
E-mail: info@maison-carton.com


And secondly: any individual, commercial or not, professional or not, herein after called "the customer", alone or collectively making a purchase from the company Maison Carton or using the services of this company. The customer acknowledges and accepts these conditions without exception for any order for a product from Maison Carton. Relations between Maison Carton and the customer shall be exclusively governed by these conditions excluding and replacing all others.


OBJECT :


These conditions apply to purchases from Maison Carton via the Internet, correspondence and by telephone.


PRESENTATION OF PRODUCTS :


Products presented on Maison Carton’s website may be updated or changed without notification to the customer from Maison Carton. Maison Carton strives to provide  customers the most accurate and up to date information concerning its products, so Maison Carton reserves the right to supplement and modify the information at any time without notice. The accuracy, precision and completeness of the information provided is not guaranteed by Maison Carton which assumes no responsibility in this subject. The photos and descriptions of products have no contractual values.


PRICE OF PRODUCTS:


Maison Carton’s products are sold at the prices indicated at the time of the registration of the orders. Prices are quoted in € and are valid until the date mentioned on the website, unless modified with the customer being informed as soon as possible. Prices can be changed at any time, in particular to take account of increased expenses. Extra postage and or insurance costs can be claimed in addition. The amount of these costs mentioned in € on the website are based on weight and the countries destination. Some companies choose to add a surcharge to each product to subsidize the cost of delivery, which is not the case with Maison Carton. We try to keep prices as low as possible and only to cover the costs incurred.


AVAILABILITY AND OFFER OF PRODUCTS:


Product offers are only valid within the limits of available stocks. In the case of an unavailability of a product after registration of an order, Maison Carton will inform the customer as soon as possible with an expected time delay. The customer then may decide to either wait for the replenishment of the ordered product or request a replacement product with identical characteristics or request a cancellation of the order and a refund of the amount already paid to Maison Carton.


ORDERS:


Orders can be registered on the web site only if the user is clearly identified by the entrance of their customer code (or specific identification) and their password which are strictly personal.

The customer can then place an order on the website. The order is valid only if it contains all the correct and legible information, necessary for its treatment, especially regarding to the products ordered and the shipping address. Maison Carton is not responsible for errors made by the customer when ordering. The sales contract is only valid if the order is accepted by Maison Carton and payment is received in full.


Any user of the website who does not hold a customer code must follow a procedure of registration to obtain a customer code. This number is personal. Forgotten passwords be requested by filling in the relevant form on the login page. If you have forgotten your current password please send us an e-mail. You will receive within 24 hours a new password which for security reasons you should then modify.


Any order placed implies acceptance of the prices and descriptions of products available for sale.


The customer has the possibility to change the contents of their shopping cart before the final validation, this step formalizes the purchase agreement between the user and Maison Carton.


Maison Carton commits to fulfill orders received on the website within the limits of available stocks of products.


In certain cases, including non-payment, incorrect address or other problems with the user's account, Maison Carton reserves the right to block the customers order until the problem has been resolved. In no event can the website be considered as a contractual document.


The products remain the sole property of Maison Carton until full payment is received by Maison Carton. Customer orders are not shipped until payment has been received in full.


To benefit for free delivery from 49€ within FRANCE, BELGIUM, LUXEMBOURG the transporter option Mondial Relay relay point must be chosen.


COMPLAINTS:


Any claim relating to a defect of our goods will only be considered on the condition that we be notified within 15 days of receipt of the goods. After this time any claim will be considered invalid. Papers that are ordered to be sent folded are not refundable. The papers sent by Mondial Relay or Happy Post are often sent wrapped around a tube and protected by several layers of bubble wrap so please be careful when opening your parcel.


LIABILITY:


Maison Carton is not liable by default because of a shortage or unavailability of a product ordered, force majeure or any event beyond the control of Maison Carton such as total or partial strikes of postal services or transport. Maison Carton is not responsible for all related, business interruption, loss of profits, damages or expenses.


INTELLECTUAL PROPERTY:


All elements of Maison Carton’s website, logos, pictures including the underlying technology, are protected by copyright, trademarks or patents. They are the exclusive property of the company Maison Carton or its suppliers, they do not grant any license or right other than to consult the particular website. Reproduction or use of any or all of these elements is only authorized for the purposes of providing information for personal and private use, any reproduction and any use of copies made for other purposes is expressly prohibited. Any copying or reproduction is considered as counterfeiting, unless by prior written authorization from Maison Carton.

NEWSLETTER :

The company Maison Carton reserves the right to collect your personal informations and personal datas. They are necessary to manage your order, improve our services and to inform you of our promotions, new products and benefit from our catalogues. At no time will our database be sold to marketing companies, our partenaires or mailing lists. Should you no longer wish to receive our newsletter, a simple click is enough to cancel your subscription


MODIFICATION OF TERMS AND CONDITIONS:


Maison Carton reserves the right to modify at any time without notice these terms and conditions of sale. The modified terms of sale will apply to orders placed after the public release of the new conditions, notably on the website. Before ordering, the customer is invited to visit the website to read the current conditions of sale